Terms of Service

Version 2026-10-09 · Last updated: 9 October 2026

These Terms of Service (“Terms”) govern access to and use of propia, the AI-assisted real estate discovery service available at propia.it (the “Service”), provided by:

(hereinafter “propia”, “we”, “us”). For any question about the Terms write to info@propia.it. By creating an account, subscribing to a plan or using the Service you confirm that you have read and accepted these Terms and the Privacy Policy. If you do not accept them, do not use the Service. These Terms are a translation of the Italian version, which prevails in case of conflict.

1. What propia does (and does not do)

propia collects property listings from publicly accessible sources, matches them against the criteria you give us (area, budget, property type, purchase or investment goal) and produces ranked lists, scores, value and yield estimates, AI-generated summaries, notifications and, on request, document checks. The Service is available in Buyer and Investor mode.

• The Service is informational only and supports your own search. It is not financial, legal, tax, technical or investment advice, and it is not real estate brokerage or agency activity within the meaning of Italian Law no. 39 of 3 February 1989.
• propia is not a party to any sale or lease, does not represent sellers, buyers or agencies, charges no commission or success fee, and does not guarantee the availability, price, condition or compliance of any property it surfaces.
• Scores, automated valuations (AVM), yield projections and AI-generated text are estimates produced by statistical and language models and may contain significant errors. Before any decision, verify the facts in person and consult licensed professionals (estate agent, notary, surveyor or architect, tax adviser).

2. Eligibility and accounts

• You must be at least 18 years old to use the Service. If you use it on behalf of a company or in the course of a business or profession, you confirm that you have the authority to bind it and acknowledge that consumer protections (in particular sections 6 and 14) do not apply.
• You must provide accurate, up-to-date information and keep your credentials safe: you are responsible for what happens through your account. If you suspect unauthorised access, tell us immediately.
• One account per person. We may suspend or close an account for breach of these Terms, fraudulent or abusive use, or at the request of a public authority, notifying you unless the law prevents it.

3. Plans, limits and prices

Prices are in euro, inclusive of VAT, and are the ones published on the pricing page at the time of purchase. Monthly usage limits reset on the first day of each month.

We may change plans, limits and prices. Price changes for active subscriptions apply only from the next renewal and are notified by email at least 30 days in advance: if you do not accept them, you can cancel before they take effect.

4. Free trial, automatic renewal and cancellation

• Free trial. Your first subscription to Premium or Investor Pro starts with a 14-day free trial. A valid payment card, collected by Stripe at checkout, is required to start it; nothing is charged during the trial.
• At the end of the 14 days, unless you have cancelled, the subscription continues automatically and the price of the plan you chose (monthly or yearly) is charged to the card on file. The trial end date is shown at checkout and in the confirmation email.
• Automatic renewal. The subscription renews automatically at the end of each period (month or year) for an equal period, at the price then in force, until cancelled.
• Cancellation. You can cancel at any time from Settings → Manage subscription (the Stripe customer portal) or by writing to info@propia.it. Cancellation takes effect at the end of the current period (or of the trial): you keep access to the plan until then, after which the account returns to the Free plan with no further charges. If you cancel during the trial you pay nothing.
• The free trial is available once per customer: later subscriptions are charged immediately.
• If a payment fails, Stripe retries the charge; if it keeps failing we may suspend paid features and return the account to the Free plan.

5. 14-day money-back guarantee

In addition to your statutory rights, we offer a contractual guarantee on the first paid period: if within 14 days of the first charge of a subscription (the one that follows the free trial, or the first charge if you did not use a trial) you are not satisfied, write to info@propia.it from your account email and we will refund that charge in full.

• The refund is issued through Stripe to the original payment method, normally within 10 business days of the request; the subscription is closed at the same time.
• The guarantee applies once per customer and covers the first paid period only; it does not cover later renewals or pay-per-use services already delivered (section 7).

6. Right of withdrawal (consumers)

If you are a consumer, under articles 52-59 of the Italian Consumer Code (Legislative Decree 206/2005) you may withdraw from the subscription contract within 14 days of its conclusion (the day of checkout) without giving any reason, by sending an unequivocal statement to info@propia.it, for example: “I hereby withdraw from the propia subscription contract concluded on [date] with the account [email]”. The deadline is met if you send the statement before it expires.

• Because the first 14 days coincide with the free trial, withdrawing within the deadline costs nothing. If you subscribed without a free trial, we refund the full amount paid within 14 days of receiving your statement, using the same payment method (article 56 of the Consumer Code).
• Withdrawal and cancellation do not affect your statutory rights in case of lack of conformity of the digital service (articles 135-octies and following of the Consumer Code).

Exception for pay-per-use digital content (article 59(o) of the Consumer Code). Document checks, cadastral extracts (visure) and reports generated on your request are digital content supplied without a tangible medium and made available immediately. By confirming the order you expressly request that performance begins at once and acknowledge that you lose the right of withdrawal once delivery has started: for these services, therefore, no withdrawal is available. The subscription itself remains covered by the guarantee in section 5.

7. Payments, invoicing and pay-per-use services

• Payments are processed by Stripe. propia never receives or stores card numbers: it receives only the outcome of the payment and, to show you the active payment method, the last four digits and the expiry date. Receipts are emailed to you and available in the customer portal.
• Prices include Italian VAT. If you buy as a company or professional and need an invoice with a VAT number, send your billing details to info@propia.it before or right after the purchase.
• Pay-per-use services. Some document checks are offered pay-per-use at the price shown in the app before you confirm: currently cadastral summary (prospetto) €3.30, standard cadastral extract (visura ordinaria) €4.90, historical cadastral extract (visura storica) €6.90, and each AI deep dive beyond the monthly included quota €1.90, VAT included. The amount is charged to the card on file when you confirm. Documents are obtained from public sources through third-party providers: if a document cannot be retrieved, the amount is not charged or is refunded.
• Promotional codes apply under the conditions stated with the offer and cannot be combined unless stated otherwise.

8. Data accuracy and availability of the Service

• Listings and market data come from public and third-party sources. They may be incomplete, out of date, or refer to properties already sold, withdrawn or re-priced: a listing we could not verify recently is marked “non confermato” (unconfirmed). Always check the original listing and the property.
• Prices per square metre, automated valuations, yields, purchase costs and projections are indicative estimates, not appraisals or offers. We do not verify the planning, cadastral, mortgage or condominium status of properties, except through the document checks you expressly request, which report what the consulted source shows on the date of the request.
• Coverage is limited to the municipalities we monitor, which we expand over time; outside those areas results may be missing or sparse.
• AI-generated text may contain errors or inaccuracies. Nothing the Service produces is a personalised recommendation to buy or invest.
• The Service is provided “as is” and “as available”. We do our best to keep it running and secure, but we do not guarantee uninterrupted or error-free operation or compatibility with every device; we may suspend it for maintenance or updates, keeping disruption to a minimum.

9. Acceptable use

You may use the Service only for your own property search, personal or professional, and in compliance with the law. You must not:

• extract, copy or harvest data, reports or images from the Service in bulk (scraping), or resell, redistribute or use them to build competing services;
• circumvent usage limits, filters, access controls or security measures, share your account with others, or use multiple accounts to multiply quotas;
• decompile, disassemble or otherwise derive the source code, models or weights used by the Service, except to the extent the law allows;
• upload documents you are not entitled to use, unlawful content, or third-party data without a legal basis;
• use the Service for unlawful, discriminatory or harassing activities, or to send unsolicited communications.

In case of breach we may suspend or close the account and, where necessary, act to protect our rights.

10. Intellectual property

• The platform, the software, the scoring and valuation models, the propia trademark, the texts, graphics and generated reports belong to propia or its licensors and are protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable and revocable licence to use the Service and the reports for your own property search for the duration of the contract.
• Listings, descriptions and property photographs belong to their respective owners (agencies, owners, photographers, portals). Images are displayed from their original source and are not reproduced by propia; third-party trademarks mentioned or visible belong to their owners and imply no affiliation.
• Documents you upload remain yours: you grant us only the right to process them to provide the Service. Suggestions you send us may be used freely to improve the Service.

11. Account deletion and data export

• You can delete your account at any time from Settings → Account or by writing to info@propia.it. Deletion cancels any active subscription, erases your profile, preferences, reports and notifications and cannot be undone; we keep only what the law requires us to keep (for example accounting records, see the Privacy Policy).
• From the same section, or on request by email, you can obtain a copy of your data in a structured, machine-readable format (portability).
• We may close your account with 30 days’ notice by email if we discontinue the Service, refunding the unused part of your subscription, or without notice in case of serious breach of these Terms.

12. Limitation of liability

• To the extent permitted by law, propia is not liable for purchase, sale, rental or investment decisions taken on the basis of the Service, for indirect damages or loss of profit, for inaccuracies in data from third-party sources, or for temporary unavailability of the Service.
• Except in cases of wilful misconduct or gross negligence, propia’s total liability to you for any claim connected with the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.
• Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence (article 1229 of the Italian Civil Code), for death or personal injury, or the mandatory rights of consumers (articles 33-36 and 135-octies and following of the Consumer Code).
• You agree to indemnify us against third-party claims arising from your use of the Service in breach of these Terms or the law, to the extent this is permitted for consumers.

13. Changes to the Service and to these Terms

We may update the Service and these Terms, for example for new features, legal obligations or technical needs. Material changes are notified by email or in the app at least 30 days in advance, with the new version number: if you do not accept them you may cancel and, if the change disadvantages you before the end of a period already paid, obtain a refund of the unused part. Using the Service after the effective date counts as acceptance. The version in force is always published on this page.

14. Governing law, jurisdiction and dispute resolution

• These Terms are governed by Italian law.
• If you are a consumer resident or domiciled in Italy, any dispute falls under the exclusive jurisdiction of the court of the place where you reside or have elected domicile (article 66-bis of the Consumer Code); if you reside in another EU Member State, you keep the mandatory protections of your national law. For users who are not consumers, the courts of Milan have exclusive jurisdiction.
• Before going to court you can write to us: we aim to resolve every complaint within 30 days. Consumers may also use alternative dispute resolution (ADR) bodies under Legislative Decree 130/2015 and articles 141 and following of the Consumer Code; the list of bodies is published by the Italian Ministry of Enterprises and Made in Italy. The European online dispute resolution platform (ODR, Regulation (EU) 524/2013) has been discontinued since 20 July 2025 (Regulation (EU) 2024/3228).

15. Final provisions

• These Terms, the Privacy Policy and the Cookie Policy are the entire agreement between you and propia about the Service. If a clause is invalid, the others remain in force.
• In case of conflict the Italian version prevails over the English one. Notices are sent to your account email address; you can write to us at info@propia.it.
• You may not assign the contract to third parties without our consent; propia may assign it as part of a business transfer or reorganisation, notifying you.